Vol. 80: Here’s Why You Need a Live Chat Feature on Your Website

This entry was posted on by .

Vol 80 Newsletter Live Web Chat - Eminent SEO

Give ‘Em Something to Chat About

More and more website owners are infusing their site with live chat tools. This is an especially smart choice for websites with service and product offerings. The potential ROI is just too enticing to pass up.

A web chat pop-up feature might seem like a minor annoyance at first – to both you and your visitors – but studies are showing that this feature helps more than it harms.

Among the many benefits of adding a chat feature to a website, consider:

  • It helps build a more memorable brand experience.
  • It gives visitors a place to turn if they get stuck and need any questions answered quickly. In other words, it improves your customer service.
  • You can offer visitors special deals and deliver price quotes in real time through the chat module.
  • It gives you a sense of which pages and products that users are visiting most when they reach out with questions.
  • It allows you to consolidate your resources: You can have one person manage multiple chats at once, and you can develop canned responses to common questions.
  • You can use it as a lead-nurturing tool. HubSpot says 99% of first-time website visitors aren’t ready to buy. You can nudge them closer to purchase by chatting with them directly.

At Eminent SEO, web chat is just one component of a comprehensive marketing campaign we can develop for your business.

See How Else We Generate Leads

Live Chat Feature Takeaway

The beauty in adding live web chat to your website is that it provides a vehicle for consumer engagement, bringing a true and unique user experience at the precise moment you have their attention.Click To Tweet

Featured Resource

Adding A Web Chat Feature To Your Website - Eminent SEO

Why Adding a Web Chat Feature to Your Website Gives You a Market Advantage

See the Full Article

Business & Marketing Tips: The Best Live Chat Software for YOUR Website

Top 11 Live Web Chat Apps For Customer Service - Eminent SEOIf you answer yes to any of these three questions, then your website is a good candidate for a new chat feature:

  1. Do you sell goods/services on your site?
  2. Does your website attract a community that would benefit from more engagement?
  3. Are you (or somebody at your company) available to respond to chat inquires regularly?

The best web chat software for your site will depend on your website goals and your budget. For some small businesses, it makes sense to focus more on simplicity and ease of use, while other, more technical companies might want a more robust offering that can serve as more than just a live web chat platform.

In our chart below, our criteria heavily favors software whose primary purpose is providing live customer support, rather than helpdesk/tech support or serving as a team chat or CMS platform. The chart features of 11 of the top web chat products to consider for your website.

Click on the image below to see a larger version. Please note that we have no affiliation with any of the following products; we just want to help you make an informed decision.

Comparison Chart Live Web Chat Software Programs - ESEO(Click to Enlarge)

Keep in mind that all of these recommended products offer a free trial, which will allow you to see how well they fit your company’s needs before committing.

Closing Thoughts

Multi Channels Icons For Tablet - ESEOWeb chat is just one piece of the larger marketing puzzle. You need to take a multi-channel marketing approach. This means leveraging your website, social media, email, Google My Business, PPC and several other direct and indirect “channels” in order to interact with prospects and encourage them to take a specific action.

Learn More About Our Marketing Approach

Avatar for Team Eminent SEO

Team Eminent SEO

Eminent SEO provides strategic SEO campaigns with measurable results along with expert website design, development, pay per click, content and social media and organic website marketing. 800.871.4130.

More Posts - Website

Follow Me:

This entry was posted in Newsletter and tagged , , , .
Avatar for Team Eminent SEO

About Team Eminent SEO

Eminent SEO provides strategic SEO campaigns with measurable results along with expert website design, development, pay per click, content and social media and organic website marketing. 800.871.4130.

Leave a Reply

Your email address will not be published. Required fields are marked *